Practice Policies

You will find a copy of our Financial Policy on the Forms Page in the Intake Documents for you to download. Please read this carefully.

We must highlight that we DO NOT split bills. This applies to divorced parents who bring their child(ren) to therapy. This also applies to anyone who may want to split the cost of therapy with someone else. Payments are entered into our system under the patient's name, so we cannot keep track of who has paid, how much, and when. We will bill one parent, and that parent must collect from the other parent. We are not subject to your court orders. Thank you for understanding. 

RESPONSIBLE PARTY DEFINITION: For our billing purposes, the responsible party is the individual who brings in the child for counseling or testing. The responsible party is not necessarily the legal guardian nor the one the court has designated to pay for medical expenses. We will bill the one that brings in the child. We will hold the one who brings in the child responsible for the bill because it is the decision of that person to bring in the child with or without the consent of the other parent. We are not party to court decisions between individuals. Please talk to Jessica if you have any questions. 

ADULT DEPENDENTS: If the dependent is an adult, they will be the Responsible Party and will be responsible for any balance on their account. It will be up to them to inform their caregivers of their balance. Since we do not split bills, we suggest that the caregivers provide the dependent with the funds to pay their balance. If there is a Power of Attorney, we can bill them. 

Thank you for your understanding. 

Please see our Informed Consent form on our Forms page in the Intake Documents. Please read this carefully. By signing this form, you are consenting to counseling and/or psychological testing, whichever you came in for, and for us to bill your insurance on your behalf. Without your consent, we cannot proceed, and your appointment(s) will be canceled or rescheduled. 

• Our therapists' time is as important as yours. Avoid that $80 No Show or Late Cancellation charge by calling, emailing, or texting if you need to cancel your appointment. 
• If you text or email, please do not provide more information than necessary for us to cancel your appointment. 
• Use our regular number to text (309) 692-7755. Leave your name, appointment date and time.  

You can download and read this policy  in our Forms page at the bottom. This is in regard to how we manage social media, web searches, text messaging, email, and fax. Please read carefully for important information. 

• This option is for those who do not have insurance or have insurance which we are not in network.
• The calculation for this discount is based on your family income and family size. This is reviewed yearly. 
• Because we are contracted with insurances, we are obligated to bill insurance. Therefore, if at any time while you are on Sliding Fee, and you acquire insurance, you must let us know immediately. If not, we must charge you the full fee for all sessions that were covered under your new insurance. 
• If you are approved, you will have 12 sessions. After this, if you still do not have insurance, you will either be given referrals to locations with free counseling, or your account will be reviewed and your sessions possibly extended. 

• Psychological Testing is $350 per hour. This includes face to face time with the psychologist administering the tests, paper tests, computer tests, scoring, interpretation, integration of previous patient data, and write up time. The combination of tests is determined by the psychologist after the diagnostic interview. These are all billable to insurance. 
• Report Fee: This fee covers the cost of the report itself. This is not covered by insurance. This fee is also charged to clients who pay for their own testing without using insurance.

Court ordered psychological evaluations for various purposes (such as custody, competency, etc.) are charged at Full Fee. Insurance will not cover testing related to court issues. Depending on the complexity of the testing, the cost can range from $1000 to $3000. If there are numerous members to be evaluated and more visits are required to complete the evaluations, the cost can increase. Other services, such as a home assessment, will also add to the cost. Please be prepared for these charges as they are billed up front. A deposit will also be required for testing. 

If the evaluator must attend court or give a deposition, the rate for expert testimony is $400 per hour port to port. This charge is separate from the testing cost. A $2500.00 retainer fee is charged and will apply toward the hours the psychologist spends at any court proceedings. 

At times there may be a need for clients to be seen Pro Bono (without cost). These are decided on an individual basis. These are usually current clients who have experienced some extenuating circumstances such as loss of job. We provide up to 8 pro bono sessions for these clients. Then they must apply for our sliding fee if they still do not have insurance after the 8 sessions. If you have any questions, please feel free to call our office and speak to any staff.